Problem Solving Traditional & Six Sigma Applicatio

Problems are tasks where the outcome is not predefined

Problems are the backbone of professional creativity

Problems are the great drivers of growth

Define the REAL problem

Generate alternative solutions

Decide which alternative to use

Implement the solution

Evaluate to see if the problem was REALLY solved

Solutions are only as good as the problem definition

No way of ensuring the best solution was selected

Consequences of alternative solutions not explored

Resources for implementation not considered

Evaluations are haphazard at best

Start with the end in mind

Be prepared to turn over rocks

Encourage contrarian thinking

Focus on customer wants

Have a plan on how to get the end

Use innovative tools