legislative, administrative and organization changes:
legislatives
process re-engineering
information technology management
deregulation
technological changes:
computing and communication infrastructure
government systems architecture
access (telecenters, mobile, kiosk)
·Time to service Have something to show to the public fast.
E-inclusion
Make sure that the “digital divide” is bridged early on.
Security
Strong infrastructure, make sure that security, privacy and scalability are preserved.
Adoption and satisfaction Manage a buy-in from the government agents, make e- government a personal success factor for employees.
Coherent and global strategy
Look at the “bottom line” for the government AND at the “benefits for the citizens and the enterprises”
Stay Open
Have an open platform.
Sustainability
Resolve privatization & outsourcing issues
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