人力资源在企业中的四个角色

Builds an appropriate infrastructure to provide services.

　　 建立适当的基础机构提供服务

Is knowledgeable enough to fully answer employees’ questions.

　　 有足够的相关知识/经验来解答员工的问题

Responds promptly to employees requests.

　　 及时回应员工的要求

Follows through on customer service commitments made to employees.

　　 贯彻执行向员工提供周到服务的承诺

Provides easy, open access to HR services.

　　 使员工能通过简便、公开的途径得到人力资源服务

Completes necessary legal and corporate requirements

　　 完成必需的法律及公司需求

Develops progress/policies to ensure fairness and business success.

　　　制定计划/政策以确保公平的环境和业务的成功

Understands and addresses employee interests and concerns.

　　　了解并关注雇员的兴趣和顾虑

Acts as listening ear to employees.

　　　扮演雇员的倾听者

Balances employee needs with business issues.

　　　平衡雇员需求与业务发展

Provides an employee perspective on key organizational changes.

　　　反映员工对于关键的组织变革的观点

Offers open and honest communication.

　　　提供开诚布公的沟通

Ensures compliance with local requirements.

　　　确保遵守当地要求

Implements programs in ways that