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Every organization needs to measure and manage performance to satisfy the demands of stakeholders

Today’s measurement and management methods are much better than in the past but need to be connected together

The speed of change and information age computing and communications leave little margin for errors

Decision making needs facts

We need a variety of perspectives and with which to obtain a balanced, disciplined and dynamic view of our businesses

We need to develop a common / agreed understanding of the business and all of its characteristics

We need a constantly available set of reference points to which we can return

We need a living repository in which locate and maintain knowledge