1. While working on an external project your customer asks you to perform some additional tasks that are not included in the formal contract. You should:
a. Honor the customer's request as sign of cooperation to ensure future business.
b. Refuse the request and report the customer to your sponsor
c. Acknowledge the request and advise the customer to submit a formal change request
d. Convene a meeting of the project team and rewrite the scope statement.
2. You are managing an internal R&D project. The initial test results are very poor. You are afraid your management might cancel the project, and this could reflect poorly upon you. Verification testing could be done quickly and inexpensively. You should:
a. Be the first to recommend canceling the project
b. Inform management about the results and wait for a response
c. Inform management immediately and recommend retesting for verification
d. Withhold the information from management until you perform additional tests to verify the initial results
3. During an informal meeting with your project client you are offered a substantial monetary incentive to alter the configuration of the product to meet the client's personal need. This change may result in additional project costs and schedule delays. The appropriate action to take would be:
a. Refrain from accepting the offer and advise the customer to submit a request to the change control board.
b. Accept the offer and issue an internal configuration change request to the design group
c. Obtain additional information about the request and the customer's personal need before accepting the offer.
d. Delay acceptance of the offer until you can ensure that you can protect yourself from any legal liabilities.
4. As the project manager for a very large and highly visible project you receive a preliminary press release for your approval before distribution. You are expected to approve the release without comment. Your review identifies a major discrepancy regarding some key project financial estimates that may mislead the intended recipients. As the project manager it is your responsibility to:
a. Inform the project sponsor of the discrepancy and refuse to approve the release
b. Approve the release but send a memo to the sponsor advising that you are aware of the discrepancy and will refer any questions your receive to the sponsor
c. Completely rewrite the press release and include the correct information
d. Approve the release as requested
5. Your project is running out of cash and significant work remains. You are directed by senior management to instruct your people to use another project's charge numbers while working on your project. You should:
a. Follow instructions
b. Inform the corporate auditors
c. Understand the background of management's instructions before taking any action
d. Shut down the project, if possible
6. While reviewing the estimates from the functional managers assigned to your project you discover that one cost estimate is clearly higher than those submitted for previous projects. You should:
a. Reject the estimate and remove the functional manager from the project
b. Request the supporting details for the estimate to ensure it has been properly prepared.
c. Accept the estimate and plan to use the additional funding as a reserve.
d. Question each functional manager for information about this estimate.
7. You are working in a country where it is customary to exchange gifts between contractor and customer. Your company code of conduct clearly states that you cannot accept gifts from any client. Failure to accept the gift from this client may result in termination of the contract. The action to take in this case would be:
a. Provide the customer with a copy of your company code of conduct and refuse the gifts.
b. Exchange gifts with the customer and keep the exchange confidential
c. Contact your project sponsor and /or your legal or public relations group for assistance.
d. Ask the project sponsor or project executive to exchange gifts.
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